Update Regarding Covid-19


Office Re-Opens May 20th

Your well-being is our top priority.  Many of the safeguards outlined in the BCCDC protocols for the control of SARS-CoV-2 transmission have always been a part of our practice. We have also taken extra steps in our practice to ensure additional protection when you come in for your next appointment.   

Before Your Appointment

  • Patient history and symptoms will be reviewed to screen for risk of COVID-19.
  • Late notice cancellation fees will be waived for any patients feeling ill.
  • Please attend appointments alone unless an advocate is needed.  (Seating has been removed from our reception area.)
  • There may be fewer appointment time-slots in order to limit concurrent patients in reception.

When You Arrive

  • Kindly wait in your vehicle until a few minutes before your appointment.  If you are early, feel free to call the office to see if we are ready to seat you early.
  • Screening questions will be confirmed and a logbook is maintained of any person entering reception.  
  • Contactless thermometers are used to assess for elevated temperatures. 
  • Barriers have been installed in the reception area to assist in physical distancing.
  • High contact surfaces will be wiped after use.

During Your Appointment

  • Aerosol-generating procedures will require increased personal protective equipment (gowns, face shields) to reduce risk of transmission to staff and subsequent patients.  Staff has been trained in the donning and doffing of this equipment which is key to usefulness.
  • Aerosol-generating procedures will require the use of dental dam.
  • Use of cavitron (“water scaler”) and the polishing steps have been temporarily suspended.  Scaling with hand instruments is effective in removing tartar but may take slightly more time and effort for your hygienist.
  • Additional steps have been added to the routine infection control protocol for cleaning the operatory and any equipment used.  

We feel confident that all steps detailed in the the Oral Health Care Response Plan have been addressed.